FAQ
bat FAQ — Mobile, Withdrawal and Bonus
From using the mobile app to withdrawing funds via bKash or Nagad, contacting support, and understanding bonus terms — this page has detailed answers to the most frequently asked questions at bat. If you can't find your question here, chat with our 24/7 support directly.
Mobile Use
bat has both an Android APK and an iOS app, available through official channels.
For full details about the app, visit the bat App page.
Avoid downloading from any third-party sites — using the official source keeps your account and personal information safe.
On Android, open Chrome, go to the bat site, tap the menu button (three dots)
and select "Add to Home screen". On iPhone, open the site in Safari,
tap the share icon and choose "Add to Home Screen". This creates a shortcut that works like an app,
so you won't need to open the browser each time.
First, clear your browser's cache and cookies. On Android: Settings → Apps → Browser → Storage → Clear Cache;
on iPhone: Settings → Safari → Clear History and Website Data. Then refresh the page.
If the problem continues, try a different browser or data connection. Clearing the cache resolves most loading issues.
When you log back in after reconnecting, the result of any incomplete round is usually visible in your session history.
Most games complete the round on the server side, so the bet placed before the disconnection
is generally settled. If you are unsure, contact bat support via live chat — they can check the session log and confirm.
To install an APK outside the Play Store on Android, go to Settings → Security (or Privacy) → enable "Unknown sources"
or "Install unknown apps". You can turn this off again after installation for security.
Only download the file from the official bat APK source — do not use APKs from unknown sites.
Yes, both the bat website and app are fully mobile-responsive.
Slots, live casino, cricket betting — every section is accessible from a smartphone.
For live casino games, a stronger network connection (4G or Wi-Fi) will keep the video stream running smoothly.
Withdrawal
The minimum withdrawal amount at bat is ৳1,000. This limit applies to all methods —
bKash, Nagad, Rocket and bank transfer. Your account balance must be at least ৳1,000 to make a withdrawal.
Note that the minimum deposit is ৳300, but the withdrawal limit is different.
No. Withdrawals at bat must go to a bKash, Nagad or Rocket account registered in your own name.
Ownership of the account is verified — withdrawals to any wallet or bank account not in your name
will not be approved. This is done to protect your security.
bat processes withdrawals 24 hours a day, 7 days a week. Funds typically arrive within 30 minutes to 3 hours.
There may be a slight delay at night or on weekends, but the entire process is automated
and does not depend on banking hours.
Withdrawals to any mobile wallet — bKash, Nagad or Rocket — at bat are usually completed within 30 minutes to 3 hours.
The same timeframe applies to bank transfers. Once you submit the request, nothing else is required —
the funds will be credited to your account automatically.
Bonus funds cannot be withdrawn directly — you must first meet the wagering requirement.
For example, the welcome bonus has a 10x wagering requirement: if you receive a ৳1,000 bonus, you need to place
a total of ৳10,000 in bets before the winnings from that bonus become withdrawable.
See the terms and conditions page for full bonus details.
If a withdrawal request has been pending for more than 3 hours, contact bat live chat directly.
Give the support team your transaction ID and the time of the request — they will look into it promptly.
An incomplete account verification can also hold up withdrawals, so make sure your profile is verified.
Support Questions
To get a faster resolution, have the following ready: your bat username or registered mobile number,
a brief description of the issue and when it occurred, your transaction ID or bonus code if relevant,
and a screenshot if you have one. Having this information on hand helps the support team understand and resolve the issue much more quickly.
Yes, bat support is available in both Bengali and English.
The Bengali service is there specifically for the convenience of Bangladeshi players.
You can ask your questions in Bengali through live chat or email — both options are available.
bat support is active 24/7 — 24 hours a day, 7 days a week.
Whether it's 3 AM, a holiday, or any other time, just open the live chat —
a support agent is always ready to help.
bat has two support channels: live chat (directly from the homepage or after logging in to the site) and email.
Live chat usually gets an immediate response; email is more convenient for detailed matters or when you need to send documents.
Phone support is not available.
You will generally need to provide a clear photo of your National ID (NID) or passport, and proof of the mobile wallet
or bank account registered in your name. For specific requirements, contact bat via live chat or email —
support will guide you through the steps.
Bonus Terms & Conditions
When you open a new account and make your first deposit, bat automatically gives you a welcome bonus.
The bonus is 100% of your first deposit — up to a maximum of ৳5,000. For example, if you deposit ৳1,000,
৳1,000 in bonus will be added, giving you a balance of ৳2,000. To withdraw bonus winnings, you must complete
a wagering requirement of ৳1,000 × 10 = ৳10,000.
A wagering requirement means the bonus amount must be used as bets a set number of times.
For the welcome bonus, the requirement is 10x — meaning if you receive a ৳5,000 bonus, you must place a total of ৳5,000 in bets.
Each bet gradually reduces from this total; once the required amount is reached, the bonus winnings become withdrawable.
If the wagering requirement is not completed within the bonus's set time limit, the bonus and any winnings earned from it
will be removed from the account. Your original deposited funds are not affected.
Each offer has its own expiry, so it is a good idea to read the terms and conditions carefully before claiming a bonus.
Generally, every bet on slot games counts fully toward wagering.
Live casino, table games, or sports betting may count at a different rate or may be excluded.
For details on how much each game counts, ask bat support directly —
they can tell you the rules for your active bonus.
In most cases it is possible to cancel an active bonus, but any winnings earned from that bonus will also be removed.
To cancel, contact bat support via live chat.
It is better to be sure before claiming a bonus — once wagering has started, the conditions cannot be changed.
Yes, bat's VIP program has three tiers: Bronze, Silver, and Gold.
Each tier comes with weekly cashback: up to 0.4% at Bronze, 0.8% at Silver, and 1.2% at Gold.
Cashback is calculated based on the week's net losses.
You can move to a higher tier by playing more.
Still have questions? Contact support directly
If you did not find the answer to your question above, the bat support team is always ready. Day or night, reach out anytime via live chat — you can communicate in Bengali. You can also contact us by email if you prefer to explain your issue in detail in writing.
Live Chat
Active 24/7 — log in to the site and get help right away. Available in both Bengali and English.
Email Support
Use email for detailed questions or to send documents. Available 24/7.
All betting and casino activities on bat are for users aged 21+ only. Learn more about responsible gaming.