bat's Privacy Policy

1. Introduction and Scope

bat (bat-bet.cam) is an online gaming and sports betting platform that provides services to users in Bangladesh. This Privacy Policy applies to all members registered with bat and all individuals who use its services.

By using the bat website or app, you are considered to have accepted the terms of this Privacy Policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

Our goal is to build a safe and trustworthy platform by ensuring the protection of your personal information. bat believes that protecting user privacy is a fundamental responsibility. This policy transparently explains what information is collected, why it is collected, and where you have control over it.

2. Data Collection

2.1 Information You Provide Directly

bat collects the following information for the purposes of registration and account management:

• Full name, date of birth and national identity card details
• Mobile number and email address
• Username and password (stored in encrypted form)
• Payment information — bKash, Nagad, Rocket or bank account details
• Documents submitted for identity verification

2.2 Automatically Collected Information

When you use bat, certain information is collected automatically for technical reasons:

• IP address and device type
• Browser version and operating system
• Session duration, page visit sequence and usage patterns
• Geolocation data (country level only)
• Gaming history and transaction records

2.3 Information Received from Third Parties

In some cases, bat may receive certain information about you from relevant third-party service providers during identity verification or payment processing. Such information is used only for the specified purpose.

3. Purpose of Data Use

bat uses collected information only for the following purposes:

• Account Management: To complete registration, login and identity verification.
• Transaction Processing: For the secure processing of deposits and withdrawals.
• Fraud Prevention: To maintain account security and prevent money laundering.
• Customer Support: To properly resolve your requests and complaints.
• Service Improvement: To further improve the platform experience.
• Responsible Gaming: To identify unusual or concerning gaming behaviour and take necessary action.
• Relevant Communications: To keep you informed about bonuses, promotions or important updates.

bat never sells your personal information to third parties for marketing or advertising purposes.

4. Cookies and Tracking

The bat website uses cookies and similar technologies. Cookies are small data files stored in your browser that allow the site to recognise you.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, settings).
• Analytical Cookies: To understand how the site is used — which pages are visited most, and so on.

You can disable functional and analytical cookies at any time from your browser settings, though this may limit some features of the site.

5. Sharing Data with Third Parties

bat may share your information with third parties in the following limited circumstances:

• Payment Processing: Only the information needed to complete transactions through bKash, Nagad, Rocket and the relevant banks.
• Identity Verification Services: Trusted verification services as required for account verification.
• Game Software Providers: Operational data shared with Pragmatic Play, PG Soft, JILI, Evolution and other providers for game operation.
• Legal Obligations: When complying with lawful requests from law enforcement authorities or court orders.

Outside of the above cases, bat does not disclose your information to any third party. All third-party service providers are bound by contract regarding data protection.

6. Data Storage and Security

bat uses SSL (Secure Socket Layer) encryption technology to keep your information secure. Sensitive data such as passwords and payment details are stored in encrypted form.

6.1 Security Measures

• All data transfers secured with industry-standard SSL/TLS encryption
• Strong hashing algorithms used for storing sensitive information
• Regular security audits and vulnerability testing
• Detection and blocking of unusual login attempts on accounts
• Two-factor security through OTP verification

6.2 Data Retention Period

Necessary information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory requirements. Once that period has passed, the information is securely deleted or anonymised.

7. Your Rights

As a bat member, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information is held about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you may request that your information be deleted. However, some information may not be deleted for legal or security reasons.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Data Portability: You may request a copy of your own information.

To exercise these rights, contact the bat support team via live chat or email. Our team is available 24 hours a day, 7 days a week to assist in both Bengali and English.

In line with bat's commitment to responsible gaming, control over your account remains with you — you can request self-exclusion or a break at any time.

8. Protection of Minors

bat provides services only to individuals aged 21 or above. Registration and account use by anyone under 21 is strictly prohibited.

Age verification is mandatory when opening an account. If there is any doubt about a member's age, bat may request additional identity documents at any time and may suspend the account until verification is complete.

If bat becomes aware or suspects that a minor's information has been submitted, the account will be closed immediately and the relevant information will be deleted. Submitting information belonging to a minor to bat is strictly prohibited.

9. Policy Changes

bat may update this Privacy Policy from time to time due to changes in the scope of services, technical changes or legal requirements. Members will be notified in advance of any significant changes via their registered email or mobile number.

Continued use of the website after any changes will be taken as your acceptance of the updated policy. It is therefore advisable to review this page from time to time. To learn more about bat, visit the About Us page.

The current version of this policy will always be available at bat-bet.cam/privacy-policy. Previous versions may be available through the support team upon request.

10. Contact

For any questions or concerns about this Privacy Policy, or to exercise your rights, contact the bat support team. Our team provides assistance in Bengali and English 24/7.